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Policies
Trappednowfree does not provide
medical advice, diagnoses, or treatment.
 is
a website to give hope, share experience, understanding and sign posting to
relevant agencies.
will
not tolerate abusive or offensive emails; volunteers have the right not to
respond to unacceptable behaviour. In serious cases of abuse the police may be
informed
Our aim is to respond to emails
within 3 days; however
cannot
guarantee that
this will be achieved
is
affiliated to an organisation with a helpline between the hours of 2p.m and
10p.m 5 days a week, except
Bank Holidays.
Confidentiality
Trappednowfree aims to be of
maximum service to someone in need.
keeps
records of e-mailers and responses made by
,
giving a brief outline of the enquiry/issue. This is kept in the strictest of
confidence.
will
not disclose any issues outside the team of volunteers, except where:-
1 a client is at risk
to him/herself or others,
2 in cases of child
abuse,
3 where bound by law in
an investigation or under a court order.
Personal information
receives
Personal information received
through our email service, will be kept on record for 2 years after closure with
an e-mailer. All relevant information will then be destroyed.
Links to third party’s
gives links to relevant websites.
is
not responsible for the contents of any of these linked sites, or any changes or
updates other linked sites may make.
is not affiliated to any other web link; the links are for your convenience
only.
Disclaimer
The
advice and information contained in email replies gives only general guidance
from my own experiences, it is not a ‘professional’ service.
cannot
be held responsible for errors or omissions, or for incomplete or misleading
information that may have been received from you.
takes no responsibility for the contents of linked websites, and the links
should not be taken as our endorsement of these sites.
has
no control over the availability of the linked pages.
2. Email security
For most people, the
security risks of using the internet and email are minimal. It is extremely
unlikely that unauthorised people will intercept your email. If you are
concerned about other people having access to your email account at home or at
work, you may wish to set up a separate web-based email account for your
personal use.
3. Confidentiality Policy
Information you give about your situation will be kept strictly confidential to
does not disclose your information to subsidiaries or other organisations,
except in the situations below:-
By law,
cannot
provide confidentiality in the following situations:
1 where there are
concerns of child abuse
2 where information has been provided about a terrorist suspect or about an act
of terrorism
that will take place, or has taken place, anywhere in the world. In this
situation the we police must immediately be informed.
3 Where legal action forces disclosure of specific information, e.g. as part of
a criminal investigation.
may
also decide to break confidentiality when:
1 A volunteer from TNF is
harassed
2 It would be in the public interest to do so
3 when not breaking confidentiality would hinder a criminal investigation
4 when we believe that a user is in severe and immediate danger, or is about
to place another person in great danger.
Complaints Procedure
If you have a complaint to make
about our service, please contact GOH at
PO BOX, 132 Felixstowe, Suffolk, IP11 7WZ
If you feel the complaint has
not been handled to your satisfaction, please contact Gift of Hope at the same
address PO BOX, 132 Felixstowe, Suffolk, IP11 7WZ your complaint will then be
handled by Jay to whom we are affiliated.
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